Thank you for visiting Fred V. Mills Originals, your resource for original art. 25306 Arrowhead Lane Hudson, IL 61748 Phone: 309-747-2061 Fax: 309-747-2219 contact@fredmills.com HOW CAN I PLACE AN ORDER? To place an order you have 2 options. Use our on-line shopping basket, opr fax an order to us. For On-Line Orders: 1. Choose the items that you want to purchase by clicking on the order button. 2. Go to the "checkout" and fill out the information requested. 3. When you get to "Choose a payment method", select "Money order or personal check". You will then not need to complete any credit card information. 4. When all of the other information requested is complete, click the "Place order" button. We will automatically receive your order. 5. We will mail your order withing 2-3 business days from authorization of your payment. Billing address is the location of where your credit card is billed. FOR FAX ORDERS: Fax your order to: Fred Mills Originals at (309)747-2219 For Faxing Orders follow these directions. Be sure to include the quantity and item name ordered, as well as your shipping address information. Include a phone number or email address so we may get your payment information or in case of any questions. We will send you an e-mail confirming our receipt of the order. and verifying all orders prior to clearing any charges. WHAT FORMS OF PAYMENT DO YOU ACCEPT? We realize that some prospective customers may not want to use their credit card for an online transaction or do not currently have a credit card to use. You can still order from us by following the procedure shown below. We appreciate your business and want to make online shopping as easy as possible for you. We accept Visa and Mastercard for on-line and fax orders. You may use Yahoo! Wallet to buy on-line. We accept Visa, MasterCard, check or money order for mail orders. IS IT SAFE TO USE MY CREDIT CARD ON-LINE? The Yahoo Protection Program covers any item purchased through Yahoo! Shopping Yahoo offers two levels of protection: standard protection and premium protection. Standard protection covers purchases of up to $750. Premium protection, available only when the transaction is completed using Yahoo! Wallet, covers purchases of up to $1000. To find out more about Yahoo! Buyer Protection. All claims must be filed with cynoSure Financial, our claims administrator, within 60 days of the purchase. There is a lifetime limit of two claims per user on items purchased through Yahoo! Shopping. WHAT ARE YOUR SHIPPING CHARGES? Fred Mills Originals ships orders in the United States by UPS. Each oprder will be charged the standard ground weight for items purchased. All prints are shipped in tubes, unmatted and unframed. If an order contains both prints and other itmes not able to be shipped in the same container, seperate charges for eeach package will be assessed to the buyer. DO YOU SHIP TO INTERNATIONAL ADDRESSES? No, Fred Mills Originals does not ship to international addresses. If you would like an estimate of your shipping charges prior to completing an order, e-mail us at contact@fredmills.com with a list of the items you wish to order and we will give you a shipping estimate. HOW LONG WILL IT TAKE TO GET MY ORDER? We will ship all in-stock items, priority mail, within 48-72 hours of receiving your order unless otherwise indicated. UPS Ground usually takes 2-3 days to most areas of the United States. We will send you an e-mail notifying you when your order has been shipped. WHAT IS YOUR RETURN POLICY? Fred Mills Originals accepts returns anytime for any reason provided that they were not customized or framed for the original purchase. Simply follow the instructions enclosed with your order. Your satisfaction is our priority! WHAT IS YOUR PRIVACY POLICY? Please link to our Privacy Policy. HOW CAN I CONTACT YOU? Contact us at contact@fredmills.com, or fax us at 309-747-2219. Thanks for shopping with us.